FREQUENTLY ASKED QUESTIONS
SHIPPING/RETURNS
How long will it take to receive my order?
Our orders deliver within 5-7 business days, depending on the delivery location.
When will my order ship?
We ship all orders within one business day.
Can I cancel my order?
As long as the order has not been shipped, you may cancel. Please email us at evatylerfragrances@gmail.com to initiate the cancellation process.
What shipping methods do you offer?
As long as the order has not been shipped, you may cancel. Please email us at evatylerfragrances@gmail.com to initiate the cancellation process.
I received the wrong product. What do I do?
As long as the order has not been shipped, you may cancel. Please email us at evatylerfragrances@gmail.com to initiate the cancellation process.
What is the return policy?
Full refunds are provided within a 14 business day window, minus shipping costs or processing fees, and are only valid for unopened products. Please reach out to us on our contact form for any additional support.
HOW CAN I INITIATE A RETURN?
We are sorry you did not love your Eva Tyler product. Please reach out to us at evatylerfragrances@gmail.com with your order number and the item you'd like to return.
How long does it take to process a return?
Once we receive the returned and unopened item, we will process your return within the following business day.
Do you offer exchanges?
We unfortunately do not accept exchanges at this time.